Refund, Cancellation & Travel Credit Policy

1. General Refund Policy

At OneWorldTraveller, we understand that travel plans can change unexpectedly. We work closely with airlines, hotels, car rental providers, and other travel suppliers to assist customers with cancellations, modifications, refunds, and travel credits whenever permitted under the applicable fare rules and supplier policies.

Please note that all travel services booked through OneWorldTraveller.com remain subject to the terms and conditions of the respective Travel Supplier.

2. Refund Eligibility

Most airline tickets, hotel reservations, vacation packages, and promotional travel offers are subject to restrictions and may be non-refundable.

Refunds, credits, or travel vouchers may only be available when:

• The fare, booking, or reservation permits refunds.
• The traveler has not been classified as a "no-show."
• The airline, hotel, or Travel Supplier authorizes the refund or credit.
• All required supporting documentation has been submitted.
• The request complies with applicable supplier policies and deadlines.

Approval of any refund remains at the sole discretion of the relevant Travel Supplier.

Refunds and Documentation

Please note: Most airline tickets are non-refundable. Refunds or credits are only applicable if:

• Your fare type allows it.
• You are not a no-show.
• The airline or supplier approves the refund/credit.
• All required documentation is submitted and validated.

Common Documentation Requests:

• Name Misspelling: Copy of passport/ID
• Visa or Passport Denial: Official rejection letter
• Baggage Claims: Receipts and baggage tags
• No-Show or Denied Boarding: Written explanation and proof
• Duplicate Tickets: Copies of identical itineraries
• Compassion Exception Policy (CEP)

We understand that travel disruptions happen due to unforeseen circumstances. That’s why we offer flexibility under our Compassion Exception Policy (CEP) for:

• Bereavement-related travel
• Active Military Personnel
• Certain medical or disability-related cases
• Final Reminders
• All service fees are non-refundable, unless your request is denied by the travel supplier.
• Government-imposed taxes and surcharges are subject to change and will be reflected in your final total.
• You are only charged the final total amount displayed on your payment screen or quoted by a OneWorldTraveller representative.
• OneWorldTraveller is not responsible for processing delays caused by airlines or other Travel Suppliers.

Additional documentation may be requested by the Travel Supplier during the review process.

3. Compassion Exception Policy (CEP)

OneWorldTraveller recognizes that unforeseen circumstances can affect travel plans. Subject to Travel Supplier approval, special consideration may be available under our Compassion Exception Policy (CEP) for situations including:

• Bereavement Travel
• Travel disruptions resulting from the death of an immediate family member.
• Active Military Personnel
• Deployment orders, military reassignment, or other official military obligations.
• Medical Emergencies
• Serious illness, injury, hospitalization, or other qualifying medical circumstances affecting the traveler or an immediate family member.
• Accessibility or Disability-Related Circumstances
• Special situations requiring reasonable travel accommodations or changes.

All Compassion Exception requests must be supported by appropriate documentation and remain subject to supplier approval.

4. Travel Credits

Where permitted by the Travel Supplier, eligible cancellations may result in:

• Airline travel credits
• Future travel vouchers
• Supplier-issued credits
• Reservation credits

Travel credits are subject to:

• Supplier-imposed expiration dates
• Fare differences
• Change fees
• Applicable taxes and surcharges

OneWorldTraveller cannot guarantee the availability or extension of travel credits once issued.

5. Service Fees

Unless otherwise required by law:

• Agency service fees are non-refundable.
• Booking fees are non-refundable once services have been rendered.
• Processing fees may apply to changes, cancellations, and refund requests.
• Service fees remain payable even when a supplier denies a refund request.
• Taxes and Government Charges

Government-imposed taxes, airport fees, security charges, fuel surcharges, and other mandatory fees may change without notice.

Any such changes imposed after booking may be reflected in the final amount charged or collected by the Travel Supplier.

6. Pricing and Charges

Customers will only be charged the final amount:

Displayed during checkout, or Confirmed by an authorized OneWorldTraveller representative before payment authorization.

The final amount includes applicable fares, taxes, fees, and service charges disclosed at the time of booking.

7. Processing Times

Refund processing times vary depending on the Travel Supplier, payment provider, and financial institution.

Typical refund timelines may range from several business days to multiple billing cycles.

OneWorldTraveller is not responsible for delays caused by:

• Airlines
• Hotels
• Car rental companies
• Payment processors
• Banks
• Government agencies
• Supplier Policies

Changes, cancellations, refunds, travel credits, and reservation modifications are governed primarily by the rules and policies of the applicable Travel Supplier.

These policies may include:

• Change fees
• Cancellation penalties
• Non-refundable fare rules
• Travel credit restrictions
• Blackout periods
• Expiration dates

Customers are responsible for reviewing supplier-specific terms before completing a booking.

Have Questions?

Our support team is here to help you navigate changes, cancellations, or special service requests. Contact us any time—we’re just a message or call away.

OneWorldTraveller Policies – Changes, Cancellations, Refunds & More

At OneWorldTraveller, we're here to make your journey smoother—from booking to boarding. While we strive to offer as much flexibility as possible, changes to flights, hotels, car rentals, and vacation packages are governed by the rules of our trusted travel partners.