Privacy Policy

Welcome to OneWorldTraveller (accessible via https://Oneworldtraveller.com/). OneWorldTraveller (“OneWorldTraveller,” “we,” “us,” or “our”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our websites (including, but not limited to, www.oneworldtraveller.com) (collectively, the “Websites”), mobile applications made available by us (the “Apps”), or any other service or interaction you have with us through our websites, Apps, contact centers, or any other channel (collectively, the “Services”).

By accessing or using any of our services, you agree to the terms of this Privacy Policy and our Terms and Conditions.

Personal Information

1. Information We May Collect

“Personal Information” refers to data that identifies you or relates to an identifiable person. This may include:

The information we may collect includes:

• Full name
• Postal address
• Phone number
• Email address
• Payment details (credit/debit card number and related data)
• Social media account ID
• Passport number
• Travel identification numbers (e.g., TSA Known Traveler Number)
• Special requests (e.g., dietary needs, accessibility requirements)
• Demographic data
• Booking and itinerary details
• Advertising and analytics identifiers
• Inferred interests or behaviors

If you provide information about others (e.g., while booking on their behalf), you must have their authorization and confirm you are permitted to share their data under this Privacy Policy.

How We Collect Personal Information

We and our service providers may collect Personal Information:

• Through our Services: When you make a booking, create an account, contact support, or otherwise interact with us.
• Offline: For instance, via phone with our support team.
• From other sources: Social media platforms, public databases, travel partners, and other third parties.
• Analytics and Advertising Data

What We Collect:

• Like many digital platforms, we gather data automatically or through third parties, including:
• Device/browser data (IP address, device ID, type, OS version, etc.)
• Usage patterns (pages visited, clicks, searches, content viewed, time spent, etc.)
• Ad engagement data (ad views, interactions, conversion rates)
• Geolocation data
• Aggregated usage statistics

This data may be combined with Personal Information to enhance personalization and marketing efforts.

How We Collect It

Data is collected through:

• Your browser/device: Basic technical and usage data
• Cookies: These store session data and preferences (see our Cookie Policy)
• Pixel tags/web beacons: Used for tracking marketing campaign effectiveness
• Flash LSOs and similar technologies
• IP addresses and physical location tracking via device signals, if permissions are granted
• Aggregated data: Statistical data that does not personally identify you

We may combine this information with other Personal Information to improve our Services and provide relevant offers.

2. Cookies and Similar Technologies

We use:

• Web beacons
• Pixel tags
• Local storage technologies
• Analytics technologies

These technologies help us:

• Remember user preferences
• Maintain secure sessions
• Analyze website performance
• Improve user experience
• Measure advertising effectiveness
• Personalize content and promotions

For additional information, please review our Cookies Policy.

Use of Personal Information

We use Personal Information to:

• Process bookings and payments
• Provide customer service
• Send service updates and booking confirmations
• Offer tailored marketing and promotions
• Administer contests or surveys
• Facilitate social sharing
• Enable communications between users (e.g., sharing itineraries)
• Conduct internal business analysis and operations
• Detect and prevent fraud or misuse
• Comply with legal obligations
• Aggregate and anonymize data for analytical purposes

Disclosure of Personal Information

We may disclose Personal Information to:

• Affiliated entities and subsidiaries for business purposes
• Travel suppliers (airlines, hotels, car rentals) to fulfill bookings
• Travel consolidators and insurance providers
• Marketing and advertising partners
• Third-party service providers (hosting, analytics, email delivery, payment processors, etc.)
• Contest/survey sponsors
• Other users or social media platforms when you engage in social sharing
• Law enforcement or regulatory authorities if required by law
• In business transitions, such as mergers or acquisitions
• With your consent, or as disclosed at the time of data collection

Please note: Once shared with third parties, their own privacy policies will apply.

to fulfill your travel reservations.

Service Providers

Such as:

• Payment processors
• Cloud hosting providers
• Customer support providers
• Marketing agencies
• Analytics providers
• Fraud prevention vendors
• Business Partners

For joint promotions, loyalty programs, and travel-related services.

3. Legal Authorities

When required by law or to:

• Respond to legal requests
• Protect public safety
• Prevent fraud
• Enforce our rights
• Corporate Transactions

In connection with:

• Mergers
• Acquisitions
• Asset sales
• Corporate restructuring
• With Your Consent

When you specifically authorize us to do so.

4. Third-Party Services

Our Services may link to or use features from third-party platforms (e.g., Facebook, Google, etc.). These entities are not controlled by OneWorldTraveller. Their use of your information is governed by their own privacy practices. We encourage you to review their privacy policies.

We encourage you to review the privacy policies of all third-party websites and service providers before sharing your information.

Advertising Practices

We and our partners use cookies, pixel tags, device identifiers, and other tools to:

• Serve ads tailored to your interests
• Measure ad performance
• Understand your interactions across platforms
• Build user profiles for retargeting

You may manage certain advertising preferences through industry opt-out tools and your browser settings.

You can opt out of certain targeted advertising through:

• Network Advertising Initiative
• Digital Advertising Alliance
• AppChoices: www.aboutads.info/appchoices

Please note that opting out does not eliminate advertising; it may simply reduce personalization.

We are not responsible for the effectiveness of third-party opt-out mechanisms.

5. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your Personal Information
• Correct inaccurate information
• Delete certain Personal Information
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Opt out of certain marketing communications

To exercise your rights, contact us using the details provided below.

Marketing Emails

You may opt out of receiving promotional emails by using the “unsubscribe” link in the email or by contacting us (see “Contacting Us” below). You may also opt out of push notifications via your device settings.

Note: Even if you opt out, we may still send essential service-related emails (e.g., booking confirmations).

Contacting our customer support team

Please note that we may continue sending transactional communications, including:

• Booking confirmations
• Travel updates
• Security notifications
• Customer service communications
• Data Retention

We retain Personal Information only for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

Retention periods may vary depending on applicable legal and regulatory requirements.

Access, Correction, Deletion

To request access to, correction of, or deletion of your Personal Information, please contact us at: support@oneworldtraveller.com

We may need to verify your identity before fulfilling your request. Some information may be retained for legal or operational reasons.

Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer period is required by law.

Minors

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from minors.

International Users

Our servers are based in the United States. If you are accessing the Services from outside the U.S., your data will be transferred and processed in the U.S., subject to U.S. privacy laws.

GDPR Notice

If you are located in the European Economic Area, please review our GDPR Privacy Notice for more information about your rights under the General Data Protection Regulation

6. Children's Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect Personal Information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

International Data Transfers

OneWorldTraveller primarily operates from the United States.

If you access our Services from another country, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.

By using our Services, you consent to such transfers where permitted by applicable law.

7. U.S. State Privacy Rights

If you reside in California, Virginia, Colorado, or any other U.S. state with specific data privacy laws, please review our U.S. State Privacy Notice.

Where required by law, we will honor requests relating to:

• Access
• Correction
• Deletion
• Data portability
• Opt-out rights

Additional disclosures may be provided in a separate U.S. State Privacy Notice.

8. Canadian Privacy Rights

If you reside in Canada, you may request details about the sharing of your Personal Information with third parties for direct marketing. To make such a request, contact us using the information below.

9. Sensitive Information

Please do not send us any sensitive personal data (e.g., health, racial or ethnic origin, political opinions, etc.) via our services or communication channels.

Sensitive information may include:

• Health information
• Racial or ethnic origin
• Political opinions
• Religious beliefs
• Biometric information
• Other sensitive categories protected by law

Where such information is necessary for travel accommodations or special requests, we will process it only as required to fulfill your travel arrangements.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure. If you believe your data has been compromised, please contact us immediately.

While we strive to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with a revised effective date. Continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.